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Frequently Asked Questions
Please reach out using the Contact Us form if you cannot find an answer to your question.
This is a tricky question, and the short answer is it depends! While our Regular size (10 inch x 10 inch) is most popular due to its smaller size and lower profile, individuals with larger hands or who perform activities with higher amounts of perspiration tend to prefer the larger set.
Bamboo fabric was chosen for its softness, absorbency, and sustainable properties.
Towels should be washed with like colors. Tumble dry low.
At this time, each set includes 2 towels of the same size and color. We do not currently offer mix and matching Of sizes or colors.
We are always evaluating products to add to our line. when new products are released, we offer subscribers early access before they are released to the public. Make sure to subscribe to be the first to know!
The fabric has not been pre-washed. It is common for bamboo fabrics to experience shrinkage of up to 10% based on washing methods. Washing and drying in cooler temperature settings can reduce the amount of shrinkage.
While some of the components originate overseas, each Dry in Stride towel set is prepared and assembled in the USA.
Towel are packaged and mailed within three business days of order placement. Towels are shipped via USPS First Class Mail and typically arrive in 3-7 business days.
Towels are packaged and mailed each Friday and are sent via USPS First Class mail. Once items are mailed, it typically takes 3-7 business days for arrival.
If for some reason you are unhappy with your purchase, simply contact us and let us know. We will gladly return any unused/unwashed towels within 30 days of purchase. Reach out to us via email at info@dryinstride.com for additional information. Additional details regarding product returns can be found at the bottom of this page.
Dry in Stride offers a one (1) year warranty from the date of original purchase. Specific details on our Warranty are located in the next section on this page.
Return, Refund, and Warranty information
Return and Refund Policy
Product refunds may only be issued within 30 calendar days from the date of purchase. The product must be in the same condition that you receive it and unworn, undamaged, or unused in any way. Customers should reach out to us via email at info@dryinstride.com or via our Contact Us Page for additional refund/return actions. Upon receipt of your request for a refund, we may ask for additional details regarding the reason for return (such as confirmation of damage or wrong product). Once your order has been approved for return by our customer care team, Dry in Stride will provide you with a return shipping label.
After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. Depending on your payment processor, it may take up to 14 business days for a refund to show up on your account statement. If the product is damaged or used in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.
Product Warranty
Dry in Stride guarantees that the goods and services sold are new and defect-free. Dry in Stride offers a one (1) year warranty from the date of original purchase. During this one-year period, Dry in Stride will repair or replace, at no charge, the product or part that proves to be defective as a result of normal use and maintenance. This warranty does not apply to, and no warranty remedy will be given for: modifications; abuse; excessive use; incorrect product use; improper washing, cleaning, and maintenance; or any other cause not directly arising from defects in materials or workmanship.
Still have questions?
Feel free to reach out on our Contact Us form if you have any other questions.
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